Reference

dewihoki login Privacy Policy for Your Account

dewihoki login Privacy Policy explains how we collect, use, protect, and retain the details connected with your account, device, and wallet activity.

Account dataWallet recordsCookie choicesSecurity steps
dewihoki login dewihoki login Privacy Policy for Your Account
CONTACT OUR TEAM

Where Privacy Questions Reach Us

A clear contact route matters when a Privacy Policy question involves your account or a wallet receipt.

Policy questions Use support chat for a plain-language explanation of the Privacy Policy, including why phone…
Wallet records If a DANA, OVO, GoPay, or QRIS receipt appears with the wrong status, include…
Correction requests Ask our account help team to correct a phone number or other stored detail.
DATA CARE DETAILS

Inside Our Privacy Handling Steps

We apply this Privacy Policy at the points where data is created: account opening, phone verification, wallet activity, device access, and support contact.

Account collection

We collect the account details you submit, such as your phone number, and the verification result linked to that step. We use them to identify your account and respond to account-specific Privacy Policy requests.

Payment matching

A wallet or bank record may include a payment reference, amount, time, and status. We use those fields to match DANA, QRIS, virtual account, or bank transfer questions without treating the receipt as a wider profile.

Cookie control

Cookies can preserve a session between your phone and the account page. Browser settings let you clear or restrict them, although removing session cookies may require phone verification again before access.

Session security

We check account sessions and verification steps to reduce access from an unrecognised device. If a login detail looks unusual, support may ask you to confirm the account step before discussing stored records.

Retention approach

We retain account, support, and payment references only for the period needed for the stated purpose, account protection, dispute handling, or a legal requirement. Our team can explain the applicable retention reason for your request.

Change requests

You can ask us to correct a detail, explain its use, or discuss deletion where the request is allowed. Contact support chat with your account reference, and we will confirm ownership before making a change.

Privacy Policy Answers For Your Login

These Privacy Policy answers address the account, device, wallet, and contact questions we hear from Indonesian customers. They explain what we need, what you can request, and how a support check works. If your case involves a specific receipt or account change, keep the reference ready and contact us through the support route shown on the site.

It covers details connected with your account, phone verification, device session, cookies, support messages, and payment references. The policy also explains retention, security checks, correction requests, and how we handle DANA, OVO, GoPay, QRIS, bank transfer, and virtual account records.

Phone verification helps us connect an account request with the rightful account holder before access or a data change. It also gives support a clear account step when you ask about stored details. Eligibility and access depend on local law.

We may store a transaction reference, amount, time, and status needed to match a receipt or resolve a payment query. The record does not mean we need every detail held in your DANA or QRIS wallet, and support can explain the specific fields involved.

A session cookie can keep your account page connected while you move between pages on a phone. You can clear or restrict cookies in your browser settings. If you remove a required session cookie, we may ask for phone verification again before access.

Yes. Send a correction request through support chat with your account reference and describe the detail that needs changing. We confirm ownership before editing a phone number or another stored detail, then explain whether the requested change can be made.

We keep account, support, cookie, and payment references for the period needed for their stated purpose, account protection, dispute handling, or a legal requirement. If you ask about a particular record, support can explain the reason for its current retention.

Use the support chat and contact route shown on the site. Include your account reference and, for a wallet query, the DANA, OVO, GoPay, QRIS, bank transfer, or virtual account receipt time. We may confirm your account step before sharing account-specific details.