Legal Terms for Access and Wallet Records
Our Legal notice sets the conditions for using the account area, requesting support and keeping your registration details accurate. Access is available where local law permits, and eligibility depends on local law in the place where you are located. We may ask you to confirm your
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phone number before account access, and we may compare account details with a payment record when a wallet or bank transfer question needs checking. DANA, OVO, GoPay, QRIS, virtual account and bank transfer references are retained only as needed for account administration, payment status checks and
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dispute handling. If you use BCA, BRI, Mandiri or BNI rails, keep the receipt linked to your account so we can trace the request.
Service availability depends on jurisdiction. Users are responsible for checking local law before access.